Shipping policy

Thank you for visiting and shopping at Light and Dark Productions.

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Destination	Estimated delivery time
Mainland Australia	5-7 business days
International	14-30 business days on average

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Shipping to Australian P.O. Boxes is only available with Australia Post

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Light and Dark Productions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Light and Dark Productions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Light and Dark Productions ships to addresses all around the world in accordance with individual countries custom restrictions.

Returns Policy

Our Returns and Refunds Policy provides detailed information about options and procedures for returning your order and is located on our website.